At Trivandrum Tennis Club, we strive to provide our members and guests with quality services and experiences. This Cancellation and Refund Policy outlines the terms and conditions related to cancellations and refunds for memberships, bookings, and events.
1. Membership Cancellations and Refunds
- Membership fees are non-refundable once paid.
- If a member wishes to cancel their membership, they must submit a written request to the club management.
- Refunds may be considered in exceptional cases (e.g., medical emergencies) at the discretion of the club management.
2. Court Booking Cancellations and Refunds
- Court bookings must be canceled at least [Insert Timeframe] hours in advance to be eligible for a refund or rescheduling.
- Late cancellations or no-shows may result in forfeiture of the booking fee.
- Refunds for court bookings will be processed within [Insert Timeframe] business days after approval.
3. Event and Tournament Cancellations
- Registration fees for club events and tournaments are non-refundable unless the event is canceled by the club.
- Participants who wish to withdraw from an event must notify the club at least [Insert Timeframe] days in advance.
- Refund requests for event cancellations due to exceptional circumstances will be reviewed case by case.
4. Coaching and Training Sessions
- Cancellations for coaching sessions must be made at least [Insert Timeframe] hours in advance to qualify for rescheduling.
- No refunds will be issued for missed or late-canceled coaching sessions.
- In cases where a session is canceled by the club, a reschedule or refund option will be provided.
5. Processing of Refunds
- Approved refunds will be processed via the original payment method within [Insert Timeframe] business days.
- Any processing fees or service charges incurred during the payment transaction may be deducted from the refund amount.
6. Changes to this Policy
Trivandrum Tennis Club reserves the right to modify or update this Cancellation and Refund Policy at any time. Changes will be posted on our website, and members are encouraged to review this policy periodically.
7. Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:
Trivandrum Tennis Club
Kowdiar,
Trivandrum,
KERALA – 695 003
